Attaining and holding a competitive edge today requires businesses to be flexible and innovative. Demand by Generation Z for an instant customer service experience – that is internet, mobile and IoT – (Internet of Things) – is forcing IT organizations to rethink the way that technology solutions are delivered. Faced with constant changes, IT organizations must adapt and increase the speed, efficiency and flexibility at which IT solutions are produced. In short, technology is now more critical to a company’s competitive advantage then it ever has been.
While alignment between the business and IT is crucial to this goal, it is equally critical that there is healthy alignment among the people and processes within an IT organization. As IT organizations are faced with endless changing conditions, they must maintain the ability to adapt quickly and remain aligned internally. Healthy IT alignment empowers your team to operate with greater agility, so that they are better equipped to meet the demands of the market and their business – leading to successful outcomes.
Poor IT alignment can challenge enterprises in many ways; good IT alignment empowers them. Here are 5 barriers to healthy IT alignment:
1. Process slows down work execution
Process and IT governance can slow down work execution and create a rigid environment that diminishes the ability to react and adapt to urgent needs.
The process and governance required to handle a 3 week project or urgent need should be much less than a longer term project. Creating process models that adapt to variations in length or urgency of a project can introduce greater flexibility, helping your IT organization respond with greater agility.
2. Inability to adapt to change
The only constant is in an IT organization is change. Rapid advancements in technology like we see with digitalization, shifts in organizational structure and increased IT governance require IT organizations to adapt and evolve quickly.
Adapting to changing conditions requires that you stay a step ahead of the change. Understand what is changing and how it will impact you. Plan the roll out and communicate it well across your organization. Incorporate tools that can easily adapt to changes, ensuring the people and processes in your IT organization are aligned as efficiently as possible – and as quickly as possible – so that you do not obstruct successful project management and delivery.
3. Inefficient or absent resource management
Resource management can be intimidating. Lacking the right visibility into resource utilization, available capacity or the ability to manage resource deliverables, can result in a chaotic environment.
Gain a better understanding of your maturity level with resource capacity planning and management. Start out small by mapping high level project needs to required skill sets. Evolve towards managing demand against capacity requirements and then full resource management – pairing up deliverables to actual resources. Utilizing a tool to plan and manage resources can help you become more efficient and remove any danger of “turmoil”.
4. Limited reporting capabilities
IT reporting is often a collection of complex, manually maintained spreadsheets, lacking uniformity and filled with data from various sources. This can lead to errors and make report production difficult and time-consuming.
IT organizations must have central visibility into operational performance and costs. A tool that produces strategic reporting should include insights into operational performance and IT spend, including a comprehensive view into costs, performance, time and service health. This reduces the risk of error and increases the visibility that IT organizations need to help them make better informed decisions, improve performance and meet reporting requirements.
5. Ineffective team collaboration
IT organizations are often left using whatever capabilities are available to them for collaboration. This most often includes email and other applications, such as spreadsheets, which are not built for collaborative work management. This can be highly unproductive and cause teams to scurry about looking through email, documents and meeting minutes to find information about status and deliverables.
IT organizations must have the ability to collaborate through IT planning, governance and work execution – starting with project intake. A tool that can help manage project requests and prioritization, then collaborate through planning and work management will boost joint efforts while maximizing productivity and performance.
Ultimately, IT organizations need to take a multifaceted approach to improving alignment with the IT organization so that they are better capable of meeting the demands of their business and remain competitive in the digital age.
AlignIT software is a lightweight and flexible project and portfolio management solution that creates alignment between people and processes in your IT organization, equipping you to deliver superior technology solutions for your business. AlignIT results in faster work execution and quickly adapts to change as your business and IT organization evolve. AlignIT is offered both on-premise or in the cloud for rapid deployment. For more information, visit www.alignITsoftware.com.