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IT FIRMS Solutions

Powerful project management that aligns the people and processes in your IT organization, empowering you to deliver superior technology solutions.

Problem

MISSED OR DELAYED DELIVERABLES

Superior client service is one of the most important objectives of your business. Missing deliverables can reduce custom satisfaction, result in service level penalties, loss of business and even worse, eliminate a competitive advantage.

Solution

AlignIT helps you Successfully Manage Client Service Delivery

AlignIT helps you manage your client projects, ensuring they are delivered on time, on budget and with the right amount of profit. Collaborate across your organization starting with project proposal and ending with project delivery, ensuring successful client service delivery and heightened customer satisfaction.


Problem

Resource management chaos

Managing resources in an IT-focused service organization can be a daunting task. Without the right level of visibility into resource utilization, available capacity or the ability to manage resource deliverables, you can quickly spiral into resource management chaos.

Solution

AlignIT Introduces Flexible Resource Management

Eliminate resource management chaos and endless hours spent on manual reports that detail resource utilization and costs. AlignIT introduces instant visibility into resource utilization, availability and costs across your entire resource pool, located anywhere in the world. And AlignIT gives you powerful scheduling, time tracking and management tools that make certain your organization is running as efficiently as possible.



Problem

Runaway costs

Costs can spiral out of control when resources are not properly utilized or projects go over budget.

Solution

AlignIT helps you Control Costs and Maximize Profits

With AlignIT, you can capture revenue, manage costs, track and plan profit margins and overall client profitability. Maximize resource utilization to minimize on the bench costs. Monitor your actual costs to safeguard profits and increase your organization’s financial performance.



Problem

Difficulty reporting service levels

Clients generally expect some reporting on status and service levels to ensure their services are performing as expected. Relying on custom spreadsheets or other manual reports can result in missed reporting requirements and errors.

Solution

AlignIT Introduces a Competitive Advantage with Client Portal Access

AlignIT’s client portal is a great way to report status and service levels to your customers. Streamline delivery by collaborating with clients on project proposals and tender requests. AlignIT takes client service delivery to an entirely new level, giving you a competitive advantage that is sure to lock in future business and increase revenue.



Problem

INADEQUATE REPORTING WITH SPREADSHEETS

In many cases, IT reporting is a collection of complicated, manually crafted spreadsheets. Data is collected from various sources making them error prone, difficult and time consuming to produce. And different versions of spreadsheets are spread out across your organization without any uniformity.

Solution

AlignIT introduces Centralized Visibility with Strategic Cost and Operational Reporting

Strategic reporting introduces powerful insights into operational performance, income and expenses. AlignIT introduces better IT management through increased visibility into costs, performance, time and service health.